Shipping Policy

 

Thank you for shopping with HIGHPILE. We are committed to delivering your order promptly and efficiently. Please read our shipping policy to understand the shipping process, estimated delivery times, and other important details.

 

Processing Time

Orders are processed within 4-5 business days after receipt. Business days are Monday through Friday, excluding holidays.

 

Production Time

HIGHPILE rugs are handmade with love in small batches by skilled artisans in India. Please allow 4-6 weeks of production time, which includes production, quality check, packaging, and delivery.

 

Shipping Time

Standard Shipping: Delivery typically takes 1-2 weeks from the date of shipment.

Shipping Methods and Costs

Standard Shipping: We offer standard shipping for a flat rate of $20, displayed at checkout for domestic customers and $25 for international customers.

Expedited Shipping: Currently, we do not offer expedited shipping options.

International Shipping

Availability: We ship to select international destinations, including the US and Canada. Please review our shipping options at checkout to see if we ship to your location.
Customs and Duties: International orders may be subject to customs duties and taxes. These charges are the responsibility of the recipient upon receipt and vary by country. HighPile is not responsible for any customs or import duties.

 

Shipping Confirmation and Tracking

Confirmation Email: Once your order is shipped, you will receive a shipping confirmation email with tracking information.

Tracking Orders: You can track your order using the tracking link provided in the shipping confirmation email. Please allow 24-48 hours for the tracking information to update.

 

Delivery Issues

Delayed Delivery: If your order has not arrived within the estimated delivery time, please contact us at team@highpile.co for assistance.

Lost or Damaged Packages: We are not responsible for packages lost or damaged in transit. If your package is lost or damaged, please contact the shipping carrier to resolve the issue.

Shipping Address

Accuracy: Please ensure that your shipping address is accurate and complete. HIGHPILE is not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

Contact Us

For any questions or concerns regarding our shipping policy, please contact our customer service team:

Email: team@highpile.co
Business Hours: Monday - Friday 9AM - 5 PM PST

By making a purchase from HIGHPILE, you agree to this shipping policy. We appreciate your business and are committed to delivering your order in a timely manner.